There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in the development of chatbots that mimic human conversations. The chatbots are built upon artificial intelligence technologies. Massive paradigm shifts have already occurred in how customers interact with businesses, and now chatbots […]

Interested in partnering with industry leaders in the IoT ecosystem? Make sure you clear your calendar for IoT in Action in New York City on January 14, 2019. Register for free today! A couple years back, I remember seeing a published IoT time-to-value diagram. It laid out the multiple steps that it takes to complete […]

Humble. Genuine. Kind. Gracious. Unassuming. Not the typical traits you’d associate with one of the NBA’s all-time greats, which is exactly what endears Warriors coach Steve Kerr to his community. It is also why I’ve chosen to share leadership lessons from Steve.  No matter how you know him, you know Steve Kerr is a leader. […]

The definition of the sharing economy varies usually depends on who you ask — or what site you search. You will find that the definition often includes the sharing of a good or service through an online platform. The truth is, the sharing economy has existed for centuries. Communities historically shared limited resources instead of […]

Thanks to the advances of the connected world, we have more apps and devices to improve our productivity than ever before. There are thousands of companies all claiming to have the productivity tools you need to work faster, more efficiently, or in a way that’s more compliant—but there are a few problems with these claims. […]

Blockchain has become a hot topic of discussion these days as it has made its way into a number of industries. From finance to infrastructure, blockchain or distributed ledger has found interoperability in every sphere of work. Healthcare is another realm that has found a widespread implementation of the technology. This collaboration has changed the […]

Snack bars, counters, cabinets and drawers have become the newest office staple. These containers present a challenge for companies wishing to satisfy their employees’ cravings. People want a little bit of everything, so office managers must get ahead and adapt quickly in the face of an evolving workforce that always seems to crave what’s next. […]

Transitioning from an internship into a high-paying career is hard. In the data science world, the competition for employment is intense. While there still are a lot of unfilled roles out there, most of them require something slightly more than just a textbook education. The best way to make the leap from a university education […]

Traditional commerce and trade practices have always kept the customer in dark about the products being sold and it’s business information. Sellers always had the upper hand while interacting with buyers. This means the true product value was never really made clear to the customer before the purchase. Even when purchasing a discounted product, customers […]

There has been a lot spoken and written about Big Data over the years. Many believe things will get a lot better in every field of life with more advancement in Big Data. However, experts are trying to find better, efficient and effective ways to manage Big Data. What is Big Data? Big data is […]